This is simply a sample Alastair Majury Dunblane resume for freshers in addition to for seasoned job seekers in Finance domain of business analyst or program analyst. Even though this is simply a sample resume, please use this only for reference purpose, don’t replicate the same customer names or job responsibilities for your own purpose. Always make your own resume with real experience.
Name: Justin Megha
Your email here.
Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive expertise in business products, operations and Information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage together with solid knowledge of wide range of financial tools.
Over 11+ Years of proven track record including value-adding, delivery-loaded job hardened professional with hands-on expertise spanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP programs, SOX Implementation and Process Compliance Projects.
Accomplishments in analysis of large-scale company systems, Project Charters, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, data warehousing, reporting and analyzing plans.
Expertise in creating UML based Modelling viewpoints for example Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio.
Proficient as long time liaison between company and technology with competence in Full Life Cycle of System (SLC) growth with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences hammering numerous frameworks.
Extensively worked together with all the On-site and Off-shore Quality Assurance Groups by assisting the QA team to Execute Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT’s.
Facilitated change management throughout whole process from project conceptualization to analyzing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with proven leadership abilities.
Post Graduate Diploma (at Business Administration), USA
Master’s Degree (in Computer Applications),
Bachelor’s Degree (in Commerce),
Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin
Reporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite
QA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest
Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP
Databases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix
Senior Business Analyst
Terminix has roughly 800 customer service agents that reside within our branches along with around 150 agents at a centralized call center in Memphis, TN. Terminix customer service representatives receive roughly 25 million calls from clients each year. A number of these client’s queries aren’t answered or their problems are not resolved on the first call. Currently these agents use an AS/400 established custom developed system named Mission to answer customer queries into branches as well as the Customer Communication Center. Mission – Terminix’s performance system – provides performance for sales, field service (routing & scheduling, work order management), accounts receivable, and payroll. This system is designed modularly and is hard to navigate for customer support agents needing to assist the client quickly and knowledgeably. The quantity of effort and time needed to train a client service representative utilizing the Mission system is large. This combined with low agent and client retention is pricey.
Client Service Console enables Customer Service Associates to provide consistent, enhanced service experience, service to the Customers across the Organization. CSC is geared toward providing easy navigation, simple learning process, reduced call time and first call resolution.
Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document.
Performed Enterprise Analysis and actively engaged in buying Tool Licenses.
Identified subject-matter experts and drove the requirements gathering process through acceptance of the files that communicate their needs to management, programmers, and quality assurance team.
Performed technical job interview, initiation, collection and documentation of customer business and functional requirements, solution alternatives, operational design, testing and implementation support.
Requirements Elicitation, Analysis, Communication, and Validation based on Six Sigma Standards.
Captured Business Process Flows and Reengineered Process to attain maximum outputs.
Captured As-Is Process, made TO-BE Process and completed Gap Analysis
Developed and updated operational use cases and ran business process modeling (PROVISION) to describe business needs to development and QA teams.
Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC’s.
Gathered and recorded Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
Client: The Dun & Bradstreet Corporation, Parsippany, NJ May’ 2007 – Oct’ 2007
Profile: Sr.. Financial Business Analyst/ Systems Analyst.
Project Profile (1): D&B is the world’s leading source of commercial knowledge and insight on companies. The Point of Arrival Project and the Data Maintenance (DM) Project are the prospective uses of the firm that the corporation would transit into, providing a powerful method & efficient report generation system for D&B’s clients to be able purchase reports about companies they are trying to conduct business.
Project Profile (2): The overall point of this job was building a Self Awareness System(SAS) for the company community for purchasing SAS products along with a Payment system was assembled for SAS. The system could provide certain blend of products (reports) for Self Monitoring report as a foundation for managing a organization’s credit.
Conducted GAP Analysis and documented the current state and future state, after understanding the Vision in the Business Group and the Technology Group.
Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to describe the effects and impacts of SOX compliance.
Played an energetic and lead role in gathering, analyzing and documenting the Business Requirements, the company rules and Technical Requirements from the Business Group and the Technological Group.
Co – Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models like Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio through the Agile methodology
Documented the Business Requirement Document for a get a better understanding of customer’s business processes of both the jobs utilizing the Agile methodology.
Facilitating JRP and JAD sessions, brainstorming sessions with the Business Group and the Technology Group.
Documented the Requirement traceability matrix (RTM) and conducted UML Modelling for example generating Activity Diagrams, Flow Diagrams using MS Visio. Analysed test data to discover substantial findings and recommended corrective steps
Co-Managed that the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions along with email correspondence with work stream owners to go over the impact of Change Request on the undertaking.